How can we help you?
How Does the membership work?
After signing up using PayPal or Stripe at checkout, you will be enrolled on the Membership of your choice (Gold or Platinum) and you will have instant access to the lessons within your membership
What is the difference between Gold or Platinum membership?
Gold Membership includes access to an incredible catalogue of videos ranging from landscapes to still life and flowers, and I use a variety of mediums such as oils, acrylic and watercolour.
Gold Membership DOES NOT include Pet Portraits & Portraits, plus advanced Wildlife Tutorials.
Platinum Membership gives Access to ALL tutorials & Live events and is unlimited.
I can't draw! Will I have the traceable outline?
The majority of my classes come with a traceable outline for you to download, an original reference photo and a PDF Material Guide so you know exactly what I have used. I also include my own painting as a reference too. In one or two classes you will not need a tracing and I cover why in the video lesson.
HELP!! Where is my traceable outline? I can't find it?
To locate your tracing & references simply click on the video you wish to watch. Underneath the video, you will see an "About" tab with the description of your video. Next to the "About" tab, you will see a "Resource" tab. All your downloads/references are located in the "RESOURCE" tab for you to download and save to your computer.
Are the videos live or pre-recorded?
Mostly the courses are pre-recorded, they are available any time, and you will be able to replay anything you need to and on your own schedule.
Any live classes will also be available after the event to replay whenever you wish if you are unable to attend the live class or course
Who are these Classes & Courses designed for?
The classes & courses on GOLD membership are designed for people who are serious about growing their knowledge & improving the skills they have, as well as those who have never experienced painting before and don't know where to start! Gold membership is designed for both intermediate and beginner artists alike as well as those looking for an enjoyable hobby.
Platinum Membership is designed for those who are more interested in deep diving into Portrait & Pet Portraits. The Classic Portrait Course & Ultimate Pet Portrait Course are both LONG FORM COURSES and will take you by the hand through a tried and tested method of underpainting, a colour layer and final details. Many students who take these courses are intending to learn a skill and become a commission artists in their own right. These flagship courses can be taken by the beginner artist who is willing to dedicate the time to learning, as well as more established artists wanting to learn this skill.
How do I update my billing information?
Click on MY ACCOUNT in the header, you can update your billing information from here, by selecting billing.
How do I change or reset my password?
Click on MY ACCOUNT in the header, you can change your password from here by selecting security.
HELP! I forgot my password?
On the menu bar at the top, click on the "Member sign-in". Click on the "Reset Password" option below the sign-in form to reset your password. If this doesn’t work contact firstname.lastname@example.org
How do I cancel my reoccurring subscription?
If you don’t want to continue, you can cancel your membership at any time. Click MY ACCOUNT in the header to go to your account. Select Billing and locate your subscription plan at the bottom of the page. Click Change Plan and Cancel Membership. Your membership will be cancelled and your access will be removed at the end of your current payment period.
Please note that there are NO refunds for partially unused membership periods.
Still have a question for us?
If you have any further questions please do not hesitate to contact Gary@mazartstudio.com and we will get back to you as quickly as possible